Terms & Conditions

Tickets

Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Vonlane tickets is strictly prohibited and will be prosecuted. Tickets are valid ONLY for the schedule, date and time for which purchased. All passengers must be checked in with an attendant five minutes prior to departure. Customers who fail to cancel a trip at least two (2) hours prior to departure or who do not board the coach at least 5 minutes prior to departure will be considered a no show and all fare will be forfeited.

Fares & Fees

Fares are valid ONLY for the schedule, date and time for which quoted. Discount fares are subject to date, time and schedule restrictions. All unrestricted one-way or roundtrip ticket fares that are cancelled within 24 hours of the first segment of the trip but 2-hours prior to the time of departure are available as Vonlane travel credit for six months from the date of cancellation. Travel credit must be used to complete travel in the six months following the cancel date. Fares are payable in US dollars only unless stated otherwise. Fares are subject to change and may be higher during holiday and peak periods.

Cancellations & Modifications

Tickets cancelled greater than 24 hours in advance of the first leg of the departure time are fully refundable, at a value equal to the fare paid, to the original form of payment used to purchase the ticket.

Tickets cancelled inside of 24 hours and prior to 2 hours before the first leg departure time of your trip are re-usable for future travel at a value equal to the original fare paid. Tickets cancelled less than 2 hours prior to the trip departure time are non-cancellable and nonrefundable.

Credit for cancelled trips expires six months after the cancellation date and is removed from a passenger's account. Credit must be used to complete travel within six months of the original cancel date. There is no refundable or re-usable value for a "no-show" ticket. Trips booked within 24 hours of the departure time are not refundable to the purchaser's credit card.

All tickets may be modified to another scheduled trip provided there are seats available on the newly selected trip. A ticket may only be modified one time within two hours of the original departure time. Once it has been modified, the new ticket will be non-refundable and non-transferable in any form. Modifications may result in additional charges should the newly selected trip have a higher fare. Cancelling your existing trip and purchasing a new ticket will result in a second charge to your credit card. Your cancelled trip will be subject to our cancellation policy and thus may result in a loss of fare or the issuance of Vonlane credit. Any modification made less than two hours prior to the departure time of a trip results in a new ticket that is non-refundable. Passengers who modify their trip to another departure with a higher fare must pay the fare difference. Modifications to lower fare trips will result in Vonlane credit on the booking passenger's account for use towards future travel in the six months following the modification date.

Amenities

Fares are payment solely for transportation. Amenity items including, but not limited to, Wi-Fi, meals, snacks, blankets, pillows, and beverages are complimentary, are based on availability, and not guaranteed as part of transportation fare.

Vonlane Rewards

Vonlane may, in its discretion, change the Vonlane rewards program rules, regulations, and award level at any time with or without notice. This means that the accumulation of mileage credit does not entitle members to any vested rights with respect to such mileage credits, awards or program benefits.

Vonlane may, among other things, (i) withdraw, limit, modify, or cancel any award grant; (ii) change program benefits, mileage levels, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting mileage credit, or rules for the use of travel awards; (iii) rename or redefine program elements or benefits; (iv) add travel embargo dates, limit the number of seats available for award travel (including, but not limited to, allocating no seats on certain trips) or otherwise restrict the continued availability of travel credit awards.

Vonlane may make any one or more of these changes at any time even though such changes may affect your ability to use the credit or miles that you have already accumulated.

Vonlane Rewards members must have mileage earning or redeeming activity once every 6 months in order to retain their miles. If your account has no qualifying activity in any 6-month period, all miles and credit in the account will expire. Qualifying activity extends the expiration date of all unexpired mileage credit in your account for 6 months from the date of the qualifying activity.

Travel

Departure dates and times may change. Vonlane is not responsible for delays caused by breakdowns, road conditions, weather or conditions beyond carrier’s reasonable control.

Vonlane cannot be held responsible for missed connections to other modes of transportation such as airline flights. Vonlane is subject to normal traffic, weather, road conditions, and mechanical limitations which may from time-to-time result in delays. Full fare refunds are not issued for normal transportation industry delays.

Seating is not based on race, color, creed, national origin or any other protected characteristic. All travelers are required to check-in with a Vonlane representative 5 minutes prior to their scheduled departure.

Complimentary Wi-Fi is subject to normal internet outages related to cell phone tower access and travelers’ personal device issues. Vonlane does not guarantee Wi-Fi performance and fares are not subject to refund due to Wi-Fi issues. Passengers with mission critical internet access needs are encouraged to have a backup plan such as a hotspot or tether to a mobile phone.

Security

All passengers must present a physical government issued photo identification that matches the name on their Vonlane ticket in order to board the motor coach. Vonlane is certified and compliant with the Transportation Security Administration's Surface Transportation Security program.

Parking

Vonlane takes reasonable steps to ensure the safety of the parking lots provided for passengers, but Vonlane provides no warranties or guarantees regarding parking.

You are solely responsible for any damage to your vehicle or any property inside your vehicle during your trip.You should park in a well-lit area and lock your doors prior to boarding your motorcoach.

Luggage

Passengers are limited to two bags of 50 pounds or less and one carry-on bag that can fit in a coach’s overhead storage compartment. Please be advised that bags that commonly fit in a commercial airline overhead compartment will not fit in a motor coach’s overhead compartment. Any bag that does not fit in an overhead compartment will be required to be placed in the under bay luggage compartment which is not accessible during a trip. Any bag a traveler wishes to have with them during transit must fit in the overhead compartment, which generally can accommodate a briefcase, computer bag, or backpack. Vonlane is not responsible for nor liable for any damage done to luggage or the contents of luggage during loading, transit, or unloading. Passengers are strongly recommended to keep electronics and other valuables with them in the motor coach cabin rather than in checked baggage transported below the coach in a luggage bay.

Children

All passengers, regardless of age, must have their own purchased seat. Lap children or infants are not allowed aboard any Vonlane trip. Vonlane does not allow children under the age of five aboard a coach. Booster seats or child car seats of any kind cannot be accommodated about a Vonlane coach. Children are not permitted to walk in the aisle during a trip and must remain seated with the exception of short restroom breaks. The Vonlane cabin is smaller and quieter than an aircraft. For this reason, based on experience, Vonlane does not allow children under five years of age to ride.

Children age 10 and above may travel alone provided that an Unaccompanied Minor form is submitted to the Vonlane Passenger Service Center prior to the departure of the child's trip.

Pets

Small dogs, weighing less than 10 pounds, in a carry-case that can fit by a passenger's legs, are allowed on a Vonlane coach. The carry-case must be fully enclosed and the dog fully secured in the case. The case is not permitted on any table, seat, or in the coach aisle. The case, with dog inside, must remain on the floor by the passenger's feet throughout the trip. The carry case must not impede the personal space of any other passenger, their seat, or leg rest. Cats and other animals are not allowed aboard the motor coaches.

Bicycles

Bicycles cannot be stored in Vonlane luggage bays. Due to the unique nature of our motor coaches we do not have the same luggage capacity as a typical 45 foot motor coach.

Service Animals

Service animals that are "trained to take a specific action when needed to assist the person with a disability" are allowed aboard without being in an animal carrier. All service animals must be harnessed and controlled by the passenger at all times. Vonlane adheres to the Americans with Disabilities Act (ADA). The ADA does not cover emotional support dogs. Therefore, emotional support dogs that cannot adhere to the pet policy above cannot travel aboard Vonlane. For reference, you can view FAQs published by www.ada.gov at www.ada.gov/regs2010/service_animal_qa.html

Smoking and Smokeless Tobacco

Smoking of any kind, including the use of electronic, simulated smoking materials, e-cigarettes, smokeless cigarettes, vaping products, medical marijuana, or pipes is prohibited aboard Vonlane motor coaches. Smokeless tobacco products are also not permitted in Vonlane coaches.

Lost & Found

Vonlane will make every effort to locate an item reported as left on a motor coach and return that item to the owner. Any food or other perishable items left on the coach will be discarded. Any oversize items exceeding 50 lbs, or if its length, width, and height added together are over 62 inches will be discarded. Once an item is found, owners must provide a pre-paid shipping label emailed to passenger.service@vonlane.com in order to receive the item. Unclaimed items and items not retrieved via a pre-paid shipping label provided by the owner will be salvaged after 30 days. All proceeds will be donated to a charity.

Acceptable Conduct

Travelers are expected to exhibit professional courtesy and behavior onboard Vonlane motor coaches. Vonlane follows a "library voice" policy during all trips. Phone calls and conversation must not disrupt the experience of other travelers and must be kept at a low volume level. Audio playback on personal electronic devices is not permitted without headphones. All devices including cell phones must be placed on silent or vibrate for the duration of the trip. All crew member instructions must be followed during boarding and transit. Vonlane reserves the right to remove any passenger who, in Vonlane's sole opinion, is exhibiting behavior unacceptable to Vonlane travel or who fails to follow crew member instructions. Examples of unacceptable behavior include, but are not limited to, intoxication, using illegal or prohibited substances, rowdy, loud, lewd, offensive, or pernicious acts.

Customers Traveling in Wheeled Mobility Devices

Vonlane can provide a wheel chair accessible vehicle with 48 hours notice for any traveler who intends to travel in a wheeled mobility device. Please contact Vonlane at 844.VONLANE so that we may assist you in scheduling your travel.

Limitation of Liability

Vonlane is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for acts or omissions of others, including interline partners, hotel partners, or parking lot partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.