FAQ

• Where do I get on?

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  Please visit our Terminal page for further information

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• Can I change my travel plans?

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  There is no fee to modify a reservation but you may be subject to a fare difference if modified to a date less than seven days from your date of modification. Please note, trips modified inside 2 hours of a departure can only be modified once and are no longer eligible for future travel credits or modifications. You can login to your account at vonlane.com to modify trips departing greater than two hours in the future or call, chat online, or email your modification request to passenger.service@vonlane.com. If you simply cancel your existing trip and purchase a new trip, your credit card will be charged for a second booking. Your cancellation will be governed by our normal cancellation policy which may result in a loss of fare or an issuance of Vonlane credit only.

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• Can I receive a refund?

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  Yes, all Vonlane tickets are fully refundable as long as you cancel 24 hours prior to the first leg of your trip. Tickets cancelled inside of 24 hours and prior to 2 hours before the departure time are re-usable for future travel at a value equal to the original fare paid. Vonlane credit for cancelled trips expires and is removed from a passenger's account six months after the cancellation date. There is no refundable or re-usable value for a "no show" ticket. Tickets cancelled less than 2 hours prior to the trip departure time are non-cancellable and nonrefundable. Trips booked within 24 hours of departure are not refundable to the purchaser's credit card.

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• Are there other fees?

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  When traveling with Vonlane, the only additional fee you may incur is if you choose to park your personal vehicle. Our terminal locations offer parking fees that are competitive with typical airport parking fees; therefore, you can still plan to pay less overall for your entire trip.

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• Are there baggage restrictions?

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  In order to ensure all passengers are accommodated, please limit your luggage to 2 bags of 50 pounds or less and 1 carry-on bag.

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• Is there a restroom?

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  Yes, every Vonlane Passenger First motor coach has a full restroom for your convenience. Unlike the airlines, you won't be sharing it with more than 100 people. Our coaches only hold 22 passengers.

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• Can pets travel?

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  Small dogs, weighing less than 10 pounds, in a carry-case that can fit by a passenger's legs, are allowed on a Vonlane coach. The carry-case must be fully enclosed and the dog fully secured in the case. The case is not permitted on any table, seat, or in the coach aisle. The case, with dog inside, must remain quietly on the floor by the passenger’s feet throughout the trip. The carry-case must not impede the personal space of any other passenger, their seat, or leg rest. Dogs that cannot remain quietly in the carry-case should not be brought aboard and passengers with loud animals may be asked to disembark the coach at a rest area. This is strictly enforced by our attendants. Cats and other animals are not allowed aboard the motor coaches.

  Service animals that are "trained to take a specific action when needed to assist the person with a disability" are allowed aboard without being in an animal carrier. All service animals must be harnessed and controlled by the passenger at all times. Vonlane adheres to the Americans with Disabilities Act (ADA). The ADA does not cover emotional support dogs. Therefore, emotional support dogs that cannot adhere to the pet policy above cannot travel aboard Vonlane. For reference, you can view FAQs published by www.ada.gov at www.ada.gov/regs2010/service_animal_qa.html

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